Interviewing a Mover

 

“I’d wish I’d know that before I made a decision.”  If you’ve ever regrettably said this to yourself, having a checklist might have prevented the issue in the first place.  This list of questions can provide you with things to discuss when interviewing a moving company.

Fees

  • What is the charge for packing?
  • Does it include boxes? If not, what do they cost and will you deliver them?
  • Is there an additional charge to deliver some items to a storage unit?

Insurance

  • How is a damage claim handled? 
  • What insurance do you provide and is there a cost? 
  • Does the insurance cover items packed by the owner? 
  • Can additional insurance be purchased? 
  • If items are covered by my Homeowner’s insurance, whose insurance pays first?

Unusual Items 

  • Can you ship my car(s)? Will they be in the moving van or towed? 
  • What are the charges for shipping cars, lawn tractors, etc? 
  • What items cannot be shipped? 
  • If a shuttle truck is needed because of the location of my house or size of the drive way, is there an additional charge? 
  • If packing and loading are on different days, can you leave the beds and other basics out for us to use?

Dates 

  • What dates are available for our move?
  • What date will you pack and how long will this take? 
  • What date will you load the van? 
  • What date will the van arrive at my new location? 
  • If my new home is not ready for delivery, how many days can it be delayed before there is a charge? 
  • What is the charge for additional days or weeks?

Terms 

  • Are there any additional fees that I’m responsible for that have not been discussed? 
  • What are the terms of payment? 
  • Is a down payment required? 
  • When will the balance be due and who is authorized to accept it?